![]() No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written consent of The McGraw-Hill Companies, Inc., including, but not limited to, in any network or other electronic storage or transmission, or broadcast for distance learning. P ART S IX Controlling Essential Activities and ProcessesĬhapter Thirteen Communication and Information Technology ManagementĬhapter Fourteen Operations Management: Managing Vital Operations and ProcessesĮSSENTIALS OF CONTEMPORARY MANAGEMENT Published by McGraw-Hill/Irwin, a business unit of The McGraw-Hill Companies, Inc., 1221 Avenue of the Americas, New York, NY, 10020. P ART F IVE Leading Individuals and GroupsĬhapter Twelve Building and Managing Human Resources ![]() P ART T HREE Planning, Decision Making, and Competitive AdvantageĬhapter Five Decision Making, Learning, Creativity, and EntrepreneurshipĬhapter Six Planning, Strategy, and Competitive AdvantageĬhapter Seven Designing Organizational StructureĬhapter Eight Control, Change, and Entrepreneurship ![]() Appendix A: History of Management ThoughtĬhapter Two Values, Attitudes, Emotions, and Culture: The Manager as a PersonĬhapter Three Managing Ethics and DiversityĬhapter Four Managing in the Global Environment
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